I've registered, now what do I do?
You are officially registered for an XTSC sport when you have registered, paid for your registration and accepted the electronic waiver. When it comes to notification, 'no news is good news.' We will contact you if we are not able to accommodate your registration. Otherwise, you will receive an e-mail approximately one week before the start of your league with the location, schedule and other league information (including team assignment for Free Agents).
If you are a team captain, please enter your roster information on our website so that your team members can access and accept the online waiver.
I'm not able to pay for a spot right now, could I reserve the team/player spot?
We work on a first come first serve basis. We are not able to reserve or hold spots for teams/free agents.
How do I submit my team name and roster?
After you have registered and paid your registration fee, please enter all of your team members' names and email addresses in our online roster. Please ensure that your email address and XTSC login address are the same.
Once you have done this, an automated email will go out to each of your team members so they can view and accept the online waiver. Please note that your team will not be scheduled until all team members + 1 sub have accepted the waiver, and that
players are not eligible to play until they have accepted the waiver.
We don't have enough players for a team and want to play as Free Agents. How can we make sure we'll play together?
You and your friends can all register as free agents. The simplest way is to all register on the same invoice (we ask that you then email us the names and emails of the additional players on your roster). If that isn't an option, you can all register separately and e-mail us (firstname.lastname@example.org) the names of the people who wish to be placed together.
How do Free Agents get assigned to a team?
Free Agents are assigned based on their own needs, the needs of other teams in their league, and the needs of the league. Free Agents that have requested to play together will be accommodated whenever possible. Team captains who request additional players will also be accommodated whenever possible. Most nights also have a team dedicated to Free Agents. When there is a conflict between requests, the needs of the Free Agent team will come before requests for players from team captains.
There are two methods by which multiple Free Agents can request to be on the same team. If they register on the same invoice, they will automatically be placed on the same team. If that is not an option, they can register separately and email us with the names of all the players, and we will place you on the same team.
Am I guaranteed to be placed in the competition level I requested when I registered?
Choosing a competition level is an indication of preference, and although the league does try to accomodate all such requests we cannot
guarantee them. Also, XTSC reserves the right to promote or relegate a team/player to a different division based on the performance in the previous season.
How long are the games?
Except in specific leagues where indicated otherwise on the league details page, game halves are exactly 27 minutes long, starting at 02 minutes after the posted game time. Halftime is 3 minutes long, and the second half runs for another 27 minutes. To accommodate this schedule and maximize member's playing time, we ask that all teams be on time and enter/exit the field with alacrity. The start of the game will proceed with or without players on the field. If one team is ready to play at game time and the other is not, the team that is ready will get the ball for the first half and may proceed to score in an empty net. If the referee does not give 27 minute halves when the teams are ready to play, please email us at email@example.com to report it.
I've registered for a grass league. Where will I be playing?
Locations will not be determined until after registration has closed, and we can not guarantee that locations will be the same as the previous season. XTSC has two main location divisions, which you can choose between while registering. The Downtown region stretches mostly along the Bloor/Danforth line, from Dufferin to Coxwell and from Cherry Beach to Cosburn. The North York region stretches along the 401 from Steeles and Bathurst to Don Mills and down the DVP to Eglinton.
With very few exceptions, your games will be played at the same locations throughout the season. Location will only change if there is a conflict at a venue. When that occurs, we will give the affected teams as much notice as possible. Some leagues have games that are split between two locations. If so, the location information for each game will be on the schedule that can be found online once the season starts.
Do we play on long weekends?
XTSC does play on long weekends, although we try to avoid scheduling games on those days when possible. We always play the Monday after a long weekend in our outdoor leagues (though rarely in our indoor gym leagues). Please do not assume that your league doesn't play on long weekends until the full schedule has been released.
How do I reach the Schedules and Standings?
When you log in to the Player's Lounge, several new headings will appear, one of which is Division, Stats&Standings. After clicking on this heading, you will see a drop down list allowing you to select the day and league you are looking for. After selecting the day and league, you will be able to see your schedules, standings and scoring statistics.
How are teams notified of schedule changes?
Members are asked to check the website for schedule changes at least a day or two before each of their games. While we try to keep the schedule stable, league and other requirements do force us to adjust the schedule at times. If the change is being made within 7 days of a scheduled game, we will send an email to all affected league members informing them of this change in schedule. Other schedule changes that we are aware of with advance notice (e.g. at the very beginning of the season) will not be communicated through email. Instead, as always, league members are asked to check their game schedules online. Changes that affect the entire league are announced on our Facebook page and via our Twitter account (@XTSC)
I received a yellow card in my last game. What happens now?
If it is your first yellow card, take it as a warning that your play can get too aggressive and you need to tone it down. Your yellow card will be recorded and be visible on our website together with the scoring statistics. If you have received two yellow cards in one game, you will be suspended for the remainder of that game (you must leave the premisis) and the cards will be reviewed for further sanctions. If you do not leave, your team will be awarded a default loss.If you have received two yellow cards within a season, you may receive an official warning that you are nearing a suspension. A one game suspension will automatically follow the third yellow card. 5 Yellow cards will lead to a 2 game suspension and the league will review your behaviour on the field which can possibly lead to an increase in the length of your suspension, or ejection from the league.
I received a red card in my last game. What happens now?
If you received a direct red card, you are suspended from the game in which the offence occurred as well as the game the following week. Your team captain will be fined 500 XTSC Loyalty points, and you must leave the field immediately, and not wait in the parking lot or otherwise near the premisis. If you do not leave, your team will be awarded a default loss. Your team will have to play short for the game in which the offense occurred, but is not required to play short in the following game. XTSC will review the incident and determine if further action will be necessary (including, but not limited to, longer suspension or expulsion). Two red cards in a season will result in a minimum of expulsion from the rest of the season. Unacceptable actions include, but are not limited to, fouls with an intent to injure, abuse, and physical or verbal violence. Please see 'Rules and Regulations' for more details about our 3-Strike policy.
Someone on my team instigated a fight during a game. What happens now?
If someone starts a physical altercation, there are severe consequences, as violence is NOT tolerated towards any league or staff members. At a minimum, you can expect that player to be ejected from the league for two years and large point deduction to be imposed against your team captain. Depending on the actions of the other team members and the opposing team, further suspensions/ejections may also be imposed. If it is determined that a majority of the team participated in the instigation or the fight itself, perpetuating the situation and causing more injury/damage, or if this is a repeated offense, the full team may be ejected from the league and may be banned from future registrations. Ejected teams do not receive a refund of their team fees. Please see 'Rules and Regulations' for more details about our 3-Warning policy.
My team received a warning. What happens now?
If your team has received a warning, please take it to heart. This warning will be in effect for 365 days from it being issued, and if additional incidents occur/there are additional warnings, the full team may be suspended or expelled. Please see 'Rules and Regulations' for more details about our 3-Warning policy.
What are XTSC Loyalty Points, and how do I use them?
XTSC Loyalty Points are a way for us to say thank you to our returning players. We issue loyalty points for almost every transaction on our website (paid for by credit card), with a value of $0.10 for every $2 spent. That translates to a 5% discount! The points can be redeemed online at our store or used to discount future online registrations. When purchasing, the invoice will indicate how many Loyalty Points you received, and how many have been redeemed on that purchase so far. XTSC Loyalty Points are non-transferable and cannot be used on the invoice that they are earned on. XTSC Loyalty Points have no cash value or cash equivalency. XTSC Loyalty Points will expire and will be removed from accounts after 2 years of inactivity.
My team isn't able to make our game this week. What do we do?
If your team isn't going to be able to field enough players, please notify us by emailing firstname.lastname@example.org. We encourage any players who are able to come out for a friendly, do so.
If we are not notified of a default, or if we are notified too late to notify the opposing team (generally before 4:30pm Mon-Fri), 500 XTSC Loyalty Points will be taken out of the captain's account and given to the opposing team, and a 6-0 win for the opposing team will be applied.
If we are notified before noon on the day of the game (assuming it is a weekday), 250 XTSC Loyalty Points will be taken out of the captain's account, a 3-0 win will be given to the opposing team, and we will reach out to the other team captains to see if any other teams would like to play a friendly after their own game. If a team takes the invitation, they will receive the 250 XTSC Loyalty Points. If no team is able to fill in, the team that was defaulted against will get the 250 XTSC Loyalty Points.
Teams that default twice in a season may be removed from the league.
What does Team W/ Uniforms mean?
When you register a team with XTSC, you will have the option of selecting "Team w/ uniforms." This means that you would like to order 10 uniforms from XTSC for $200 for the team you registered. If your team already has uniforms, or would not like to purhcase uniforms through XTSC, select the "Team" option.
I've purchased something from the Online Store. When will I get my merchandise?
Current XTSC league members can expect to receive their purchase within 2-3 weeks. Non-league members can expect a delivery time of 4-6 weeks. League members may occasionally experience a delay in uniform delivery if the uniform is back-ordered or if there are issues with the logo.
What's my login id and password?
Your login id is the email address or log in name that XTSC has on file, and the password was chosen when your account was created. Your password can be changed at any time after you have logged in. Not sure what your password is? You can use the retrieval link which will send an automated email to the account you used to register with XTSC. This email will include a link that allows you to reset your password. If you don't receive it right away, please check your spam folder - and if it's not there, email us at email@example.com and we'll be happy to help you out.
My account has a negative points balance. Now what?
Please contact us at firstname.lastname@example.org regarding your account status. If you have a negative balance because you disputed a legitimate charge, you will have to come in to our store (appointment necessary) to pay by cash or debit. If you have a negative points balance due to defaults or card/suspension penalties, you will have to pay the associated fine to be in good standing again. To determine your fine, take the number of points and divide by 10; for example, a -500 point balance would require a $50 fine be paid.
I won't be able to play anymore, am I entitled to a refund?
XTSC's refund policy is as follows: