Please see below for frequently asked questions

1. I've registered, what do I do next?

Your child has a spot in the Youth Club when you have registered, paid for your registration, accepted the electronic waiver and filled in our registration form. You'll receive a confirmation once your child is registered. When it comes to notification, 'no news is good news.' We will contact you only if we are not able to accommodate your registration. Otherwise, you will receive an email approximately one to two weeks before the start of the first soccer activity with all information you need for the season. Any questions during that time? Please email us at info@xtsc.ca, we're more than happy to help you.
Back to top of page

2. My friend would like to join as well, can we play on the same team?

We try to accommodate all requests. Refunds are not given when the league is unable to fulfill special requests regarding location or time slot. You can specify on the registration sheet if your child would like to play on the same team as his/her friend. Please provide us with this information when you sign up! We will not be able to make any adjustments once the team rosters have been determined.
Back to top of page

3. How do I register multiple kids at the same time?

To register multiple kids at the same time, go to the Registration page. Select the age and gender of the first child and click on "Add to Cart". This will bring you to your shopping cart. You can adjust the quantity (if the second child is of the same age and gender). To add an extra registration, click on the registration tab or click on "Add more Registrations" and repeat the previous steps.
Back to top of page

4. What team will I be playing on?

Teams will be formed based on age group and skills. We always try to make all teams equally strong to prevent teams from losing consistently, which is not fun for anyone. Requests to play on the same team as other players will be accomodated whenever possible. Teams will be finalized after the first weeks of training. In general, no changes will be made to the roster after the first game of the season is played.
Back to top of page

5. Where will I be playing?

All our youth leagues are in Scarborough. We have field availability in Thomson, West Hill and Port Union area. During the indoor season we will be using the Scarborough Metro Dome.
Back to top of page

6. Do we play on long weekends?

There are no clinics, practices or games on the Saturdays and Sundays of the long weekend. We do play on Mondays of the long weekend.
Back to top of page

7. How do I reach the Schedules and Standings?

When you log in to the Player's Lounge, click on the Division, Stats & Standings tab. This tab will bring you to the schedule, standings and other statistics.
Back to top of page

8. How are we notified of schedule changes?

If the schedule changes we will notify all coaches by email at the address(es) provided during registration. It is the responsibility of the coach to inform the parents.
Back to top of page

9. What's my login ID and password?

Your login ID is the email address that XTSC has on file, and the password was chosen when your account was created. Your password can be changed at any time after you have logged in. Not sure what your password is? You can use the retrieval link on the login page and an automated message will be sent out. If you don't receive it right away, please check your spam folder - and if it's not there, email us at info@xtsc.ca and we'll be happy to help you out.
Back to top of page

10. I won't be able to play anymore, am I entitled to a refund?

XTSC's refund policy is as follows:

  • Full credit will be given for cancellations that take place at least 3 weeks prior to the start of the season, less $35 administration fee.
  • Any cancellation less than 3 weeks prior to the start of the season will result in a 50% refund.
  • Following the beginning of the season, no refund will be given.
  • Refunds are not given to individuals or teams ejected from the league for any reason, regardless of when in their membership term they are ejected.
  • Refunds are not given when the league is unable to fulfill special requests. This includes but is not limited to requests regarding location, time slot, playing with a friend on the same team.
  • Competition level selections (house league, girls only league, elite league) are considered to be an indication of preference. While the league will try to accommodate all such requests, we reserve the right to make adjustments to competition levels based on the needs of the league. We cannot guarantee that all preferences will be honoured and no refund will be issued when there is a change in competition level.
  • Refunds are not given when the league is unable to create rosters within a certain age range.
  • Refunds are not given for location when it is within the described region.
  • Refunds are credited back to the credit card used at time of purchase.
  • Back to top of page